Refund and Cancelation Policy
Effective Date: December 19, 2024
At Magnum Lynx, we are committed to delivering high-quality digital marketing services. Since we provide services rather than physical products, we do not offer refunds for services that have already been provided. However, we understand that situations may arise where you wish to cancel or discontinue services, and we want to make the process as clear and fair as possible.
This Refunds and Returns Policy outlines how cancellations work, as well as our guidelines for service payments, cancellations, and refunds. Please read this policy carefully.
1. No Refund Policy for Services Provided
Because our digital marketing services are tailored to your specific needs and delivered over time, we do not offer refunds for services already provided, including any work completed up until the point of cancellation. Once a service is delivered, it is considered rendered, and there is no option for refunding the service.
2. Subscription-Based Services
If you subscribe to any of our recurring services (e.g., monthly SEO, social media marketing, etc.), you have the ability to cancel before the next billing cycle. Here’s how it works:
- Cancellation Timing: You must notify us prior to the next billing cycle if you wish to cancel your subscription. This allows us to stop further billing and prevent future charges.
- Billing Cycle: Subscriptions are billed on a monthly/quarterly/annual basis (depending on your plan). If you cancel after the billing cycle has started, you will be responsible for the payment for that period but will not be billed again for the following period.
- How to Cancel: To cancel your subscription, please contact us at info@magnumlynx.com with your request. We will confirm the cancellation and any outstanding payments or charges.
- No Refund for Partial Periods: Payments made for a billing period are non-refundable, even if you cancel in the middle of the period.
3. Upfront Payment for Services
For clients who opt for upfront payments (e.g., for a specific project or service package), we do not offer refunds once work has commenced. However, if you need to cancel the service before we begin any work, we can offer a refund for the unused portion of your upfront payment, subject to the terms of the agreement.
- Before Work Begins: You may cancel your service and receive a full refund for the portion of the payment that has not yet been applied to services.
- After Work Has Begun: Once services are provided, the payment is non-refundable. If the work is in progress, you will be responsible for payment for work completed up until cancellation.
4. How to Initiate a Cancellation
If you need to cancel your subscription or service, please follow these steps:
- Step 1: Send a cancellation request to info@magnumlynx.com. Please include your name, contact information, and the service you wish to cancel.
- Step 2: If applicable, we will provide confirmation of your cancellation, along with details on any outstanding payments or fees.
- Step 3: We will stop charging you for future services, as applicable. For subscription services, your cancellation will be effective starting the next billing cycle.
5. Cancellation Fees or Costs
- Subscription Cancellations: No cancellation fees will apply if you cancel before the next billing cycle. However, any outstanding fees for services rendered during the current billing period will remain due.
- Upfront Payments: For upfront payment services, if cancellation occurs after work has started, there will be no refund for the completed portion of the project.
6. Customer Support
If you have any questions or need assistance with cancellations or billing, our customer support team is here to help. You can reach us at:
- Email: info@magnumlynx.com
- Phone: +1 289-217-7975
We aim to respond to all inquiries within 3 business days.
7. Exceptions
In certain exceptional circumstances, such as when there are issues with the service we have delivered, we may review your request for a partial refund or alternative solutions. These exceptions are handled on a case-by-case basis and require direct communication with our customer support team.
8. Changes to This Policy
We may update this Refunds and Returns Policy from time to time. When we do, we will update the “Effective Date” at the top of this page. Any changes will apply to future transactions and cancellations. We encourage you to review this policy periodically for the latest updates.
Conclusion
At Magnum Lynx, we want to provide the best experience possible for our clients. While we do not offer refunds for services that have already been provided, we are happy to discuss cancellations and work with you to ensure you are satisfied with our services. Should you have any questions, our team is always available to assist you.